Training in the 21st Century

The Importance of Being (Earnestly) Heard

Years ago, when I attended a 12-week course on Facilitation offered by Community at Work, I learned many valuable skills and techniques that I continue to use in both face-to-face and virtual meetings and training events. One of the most important and valuable insights I gained was something Community at Work’s founder, Sam Kaner, told us during the course, “It’s really hard for people to listen before they feel heard.” I came to realize how true, and how important, that statement was as I gained experience facilitating meetings for groups and teams whose members spent their time and energy trying to get their points across. And no one was listening. Continue reading →

Quick. Quick. Tell Me What You Think of Brainstorming. Want another way to get high-quality ideas?

Guest Blogger: Kris Schaeffer, Kris Schaeffer & Associates

We’ve all participated in a brainstorming session. A rapid-fire volley of ideas.  Ideas come so fast that it is difficult to record them all.

But what if someone in your group doesn’t like to compete for talk time?  Or what if you had an entire group that is reluctant to speak up, doesn’t like conflict, and defers speaking until others (elders and native-born) speak first?

That’s exactly what the Community Outreach Program (COP)* had to consider when designing three community meetings for San Francisco’s Japantown.  How can we get them to be involved and active participants in rezoning their neighborhood? Continue reading →

Contact Information

(415) 215-3634
info@traininginthe21stcentury.com

Flickr Stream
Follow Us